Tratoli
tratoli

Help centre

Quick answers to the questions we hear most. Still stuck? A real person is one message away.

How do I get a quote?

Open any package and tap “Request a quote”, or use the Request a quote page. Share your dates, group size and preferences and a travel expert sends 2–3 tailored options within 24 hours.

Is a quote the same as a booking?

No. A quote is free and has no obligation. Your trip is only booked once we send a written confirmation and the agreed payment is received.

Can I customise a package?

Yes — every package is a starting point. You can change cities, hotels, dates, activities and pace, and we will reprice it transparently.

What is included in the price?

Prices are per person on twin-sharing and include the inclusions listed on the package (typically flights, stays, transfers, sightseeing and select meals) with taxes. Optional add-ons are shown separately.

How do payments work?

We share a payment schedule when you book. Some components need full prepayment to lock availability. You always get pricing in writing before paying anything.

What if I need to cancel?

Cancellations and refunds follow our Cancellation & Refund Policy and the underlying supplier rules. Reach out as early as possible to reduce charges.

Do I need a visa or insurance?

You are responsible for valid travel documents. We will advise on visa and entry requirements, and we strongly recommend travel insurance for every traveller.