Welcome to Tratoli Management Private Limited ("Tratoli"). These Terms and Conditions ("Terms") govern your use of our website services and products. By accessing or using our services you agree to comply with and be bound by these Terms. Please read them carefully.
"We", "Us", "Our" refers to Tratoli Management Private Limited.
"You", "Your" refers to the user or customer of our services.
"Services" refers to the holiday planning and booking services provided by Tratoli.
"Website" refers to www.tratoli.com and any other website owned or operated by Tratoli.
You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services you represent and warrant that you meet these eligibility requirements.
Booking Process: To book a holiday package you must complete the booking form and provide accurate and complete information. Any inaccuracies may result in cancellation or modification of your booking.
Payment Terms: Full or partial payment is required to confirm your booking as specified in the booking details. Payment can be made through the payment methods available on our website.
Confirmation: Upon successful payment you will receive a booking confirmation via email. This confirmation will include all the details of your booking.
Prices: All prices are listed in [Currency] and are subject to change without notice. The price at the time of booking is final and binding.
Inclusions and Exclusions: The inclusions and exclusions for each holiday package are clearly detailed on the booking page. Please review these details carefully.
Cancellation Policy: The cancellation policy for each holiday package varies. Please review the specific policy on the booking page before making a purchase.
Refunds: Refunds will be processed according to the cancellation policy of the booked package. Certain flights, hotels, and activities may be non-refundable. Tratoli reserves the right to adjust the refund amount at any time based on our discretion.
Amendment Requests: Any requests to change or amend your booking must be made in writing. Changes are subject to availability and may incur additional fees.
Price Adjustments: Any changes to your booking may result in price adjustments. You will be informed of any additional costs before changes are confirmed.
You are responsible for obtaining and carrying all necessary travel documents including passports, visas, and insurance. Tratoli is not liable for any issues arising from failure to obtain the required documents.
We strongly recommend that you purchase travel insurance to cover unforeseen events such as trip cancellations, medical emergencies, and lost baggage. Tratoli does not provide travel insurance.
Third-Party Services: Tratoli acts as an intermediary between you and third-party service providers (e.g. airlines, hotels, tour operators). We are not liable for any acts, omissions, or errors of these third parties.
Direct Liability: Tratoli’s liability is limited to the amount paid by you for the holiday package. We are not liable for any indirect, consequential, or incidental damages.
Tratoli is not liable for any failure or delay in performing our obligations due to events beyond our control including natural disasters, political instability, and pandemics.
Your use of our services is also governed by our Privacy Policy which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
These Terms are governed by and construed in accordance with the laws of [Country/State]. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Country/State].
Tratoli reserves the right to modify these Terms at any time. Any changes will be posted on our website and your continued use of our services constitutes acceptance of the modified Terms.
If you have any questions or concerns about these Terms please contact us at booking@tratoil.com.
Thank you for choosing Tratoli. We look forward to helping you create unforgettable holiday experiences.